Refund & Return Policy
Last updated: [Insert Date]
Thank you for shopping with us. As all of our products are made-to-order through our production partner (Printify), we have a slightly different return and refund policy than traditional retail stores. Please read this policy carefully before making a purchase.
1. Order Cancellations
Because all items are custom-made, orders can only be cancelled within 12 hours of purchase. After this window, your order will already be in production and cannot be changed or cancelled.
To request a cancellation, please contact us at:
[Insert Email Address]
2. Returns & Exchanges
We do not accept returns or exchanges for the following reasons:
- Wrong size ordered
- Change of mind
- Incorrect shipping address provided at checkout
Please make sure to review sizing charts and product details carefully before placing your order.
3. Damaged, Defective, or Incorrect Items
We will gladly offer a replacement or refund if your item:
- Arrives damaged
- Has a manufacturing defect
- Is incorrect (wrong design, size, or product)
To be eligible:
- You must contact us within 14 days of delivery
- Include:
- Your order number
- A clear photo of the issue
Send your request to:
[Insert Support Email]
If approved, we will send a replacement at no cost or issue a full refund.
4. Lost or Missing Orders
If your order appears lost in transit:
- Please wait until the estimated delivery window has passed
- Contact us within 30 days of the estimated delivery date
We will investigate and, if confirmed lost, offer a replacement or refund.
5. Refund Processing
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing (depending on your bank or payment provider)
6. Shipping Address Responsibility
Customers are responsible for providing the correct shipping address at checkout. If an order is returned due to an incorrect address:
- You may be responsible for reshipping costs
7. Contact Us
If you have any questions about this policy, please contact us:
Email: [Insert Email Address]
Business Name: [Your Store Name]
Notes
Because each item is made specifically for you, we aim to reduce waste and overproduction. This means we handle returns differently than traditional retailers. We appreciate your understanding and support.
This policy complies with standard print-on-demand practices and helps ensure transparency for our customers.
